TIJORAT BANKLARIDA MIJOZLARGA XIZMAT KO‘RSATISH SIFATINI OSHIRISHNING ZAMONAVIY USULLARI
Abstract
Maqolada tijorat banklarida mijozlarga xizmat ko‘rsatish sifatini oshirishning mijoz yo‘li xaritasi, omnichannel xizmat, yagona CRM, jarayonlarni avtomatlashtirish, sun’iy intellekt yordamchilari, shikoyatlarni tizimli tahlil qilish va xizmat sifatini ko‘rsatkichlar orqali boshqarish kabi zamonaviy usullari tadqiq etilgan. O‘zbekiston bank tizimidagi raqamli identifikatsiya, masofaviy xizmatlar va iste’molchilar murojaatlari bo‘yicha rasmiy ma’lumotlar tahlil qilinib, tezlik, aniqlik, xavfsizlik va insoniy muloqotni birgalikda yaxshilaydigan operatsion model taklif etilgan.
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References
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